In a crowded marketplace of ideas, it is important for non-profit social organizations to establish a well-defined niche. While most non-profit businesses are not selling products, they are selling their organization’s mission statement, their ideas, their programs and their services.
In a world where everyone is inundated with information, a strong image is the key to community awareness. Developing and maintaining a visible and credible identity through marketing will increase local support for your organization.
The definition of a non-profit social organization
Non-profit social organizations include Non-Governmental Organizations (NGOs) and charities.
Non-profit organizations are organized on a local, national or international levels to tackle issues that support the public good. Usually, they are established by highly-committed people, strictly task-focused and made up of members sharing a common interest.
While non-profit social organizations do not aim primarily to make a profit, they earn surplus. The more surplus they generate, the more they can fund their projects.
POINT 1: Make others aware of your mission
Many non-profit social organizations believe their programs will sell themselves based on their inherent worth. They operate with the assumption that support and recognition will automatically come to a good cause. Unfortunately, this is rather a false premise.
Even the best of programs will fade into obscurity unless non-profit management intentionally makes other groups, associations, businesses and individuals aware of their mission and continuously maintains that level of awareness.
Communication builds understanding and advocates change.
Every non-profit social organization should define their intended audiences, target their messages to these groups, and outline strategic plans that will best use limited resources to meet organizational goals and objectives.
POINT 2: Maintain relationships with the local community
How many people in your community are alert to the good work of your organization?
Effective communication and a consistent image also enhance the ability of non-profit organizations to raise money. If local community members do not have an awareness of the good work that a non-profit does, it is unlikely that they will contribute to a fundraising campaign.
In turn, if private foundations do not see financial support at the local level, they may be less inclined to award grants. Foundations also look at grant proposals to see how an organization plans to communicate the results of their program.
Marketing is an ongoing and cumulative strategy that can build financial partnerships.
A step-by-step guide to marketing in non-profit organizations
Regardless of an organization’s size or mission, here are some essential elements of successful marketing that will work to build community awareness and support:
1. Identify your target audiences: Define the target groups that your organization wants to reach.
2. Maintain consistent communication: Plan your communications strategy for the next year. Develop a timeline for press releases, newsletters, special events, and other marketing efforts.
3. Create a visual identity: Communicate visually as well as verbally. Frequently display your social organization’s name and logo on newsletters, reports, signs and brochures. A memorable and well-designed visual image will strengthen awareness of your organization.
4. Use message repetition and variation: An audience is more likely to remember a message if is reiterated in different types of communication. For example, print your mission statement in a brochure, write it in a Public Service Announcement (PSA), and tell it to a news reporter. Slogans are a way to effectively capture the essence of a message in brief and memorable form.
5. Employ multiple communications tactics: Non-profit social organizations often target several audiences which may respond to different approaches. Various communications campaigns can help establish and maintain a more widespread positive image.
6. Select and use appropriate media: Plan to use a combination of approaches best suited to reaching your targeted audiences and that make best use of your financial resources. Include a variety of methods including phone calls, letters, Emails, newsletters, Public Service Announcements (PSAs), press releases and editorials.
7. Develop a strong well-known identity over time: Building visibility and awareness is a gradual process. Be patient. Be persistent. Be consistent.
In summary, marketing is becoming a bigger component of non-profit social organizations these days. More competition for attracting ‘customers’ as funding is linked to the number of members and donors attracted.
