Articles: 1,432 · Readers: 748,000 · Views: 2,231,258 For business students navigating the complexities of modern commerce, understanding service design is not merely an elective; it's a strategic imperative.
Posts published in “MARKETING MIX – PROCESS”
Service Operations Management means managing the delivery of services, including capacity planning, service quality, and customer service.
Process means the way in which a service is provided to the customer - procedure, mechanism and flow of activities as a service is delivered.